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Refund and Returns Policy

Refund and Returns Policy

At Indian Mores Jewellery, we are committed to providing high-quality products and services. If you are not satisfied with your purchase, our Refund and Returns Policy ensures a seamless process for you. Please review the following terms and conditions:

Returns

  1. Eligibility for Returns:

    • Items are eligible for return if they are unused, unworn, and in their original packaging, along with all tags, certificates, and accessories.
    • Returns and exchanges must be initiated within 5 days of receiving the product.
    • Custom-made or personalized items, including engraved jewellery, are not eligible for returns.

  2. Process for Returns:

    • To initiate a return, contact our customer support team at [email protected] or call us at +91 8619217693.
    • Provide your order details, including the order ID, and the reason for the return.
    • Once your request is approved, we will provide instructions for shipping the item back to us.

  3. Return Shipping:

    • Customers are responsible for return shipping charges unless the product is defective or incorrect.
    • Ensure the product is securely packed to prevent any damage during transit.
    • We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

  1. Eligibility for Refunds:

    • Refunds will be processed only after the returned item is inspected and approved by our quality control team.
    • Items that are damaged, altered, or do not meet the return eligibility criteria will not qualify for a refund.

  2. Refund Process:

    • Once the return is approved, we will initiate a refund to your original payment method.
    • Please allow 10-15 business days for the refund to reflect in your account. The timeline may vary depending on your bank or payment provider.

  3. Non-Refundable Items:

    • Custom orders, gift cards, and sale items are non-refundable.
    • Shipping fees and COD charges (if any) are non-refundable.

Exchanges

  1. Exchange Policy:

    • We accept exchanges for items of the same or higher value, subject to availability.
    • Exchanges must be requested within 5 days of receiving the product.
    • The item being exchanged must meet the return eligibility criteria mentioned above.

  2. How to Exchange:

    • Contact our customer support team with your exchange request.
    • Once approved, ship the item back to us, and we will dispatch the replacement upon receiving and verifying the original product.

Damaged or Defective Products

  1. Reporting Issues:
    • If you receive a damaged or defective product, please notify us within 24 hours of delivery by emailing us at [email protected] or calling us at +91 8619217693.
    • Provide images of the product and packaging.
    • We will replace or refund the item after verifying the issue.

Cancellations

  1. Order Cancellation:

    • Orders can be canceled before they are shipped.
    • To cancel your order, contact us at [email protected] or call us at +91 8619217693.

  2. Refund for Cancellations:

    • If the order is canceled before shipping, a full refund will be issued.

Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us:

We value your trust and are here to assist you with any concerns.